assistants for every business
Powered by artificial neural networks
Alterra Answers
- AI that instantly answers questions about your company and products
- Improves customer satisfaction, saves your time, and drives revenue
- Works on your website, in apps, via email, chat and social
- Understands natural language questions
- Finds answers in your knowledge base
- Industry-leading accuracy: up to 90%
When I trade in my iPhone, how long will it take to receive credit?
Within 2 weeks.
Deep Learning inside – no coding required
Artificial neural networks learn from conversations between humans.
Powered by Alterra NLP Engine
The engine converts natural language questions and commands into formal queries a computer can understand.
Omni-Channel
Alterra Answers can deliver instant answers in a website chat, in messengers, via email, SMS, in apps, and more.
Platforms
Alterra Answers can be integrated with live chat apps, customer support and contact center solutions, etc.
A.I.+ N.I.
- Alterra Answers works well with your team:
- reduces repetitive questions
- escalates complex questions to humans
- provides AI-powered prompts that help agents reply to customers faster