Alterra Answers

Instantly answers questions about your company and products

Resolves repetitive customer issues

Turns static FAQs into interactive QnA that converts website visitors

Benefits

  • Convert more website visitors to leads
  • Improve customer satisfaction rate
  • Reduce repetitive work
  • Lower customer support costs
When I trade in my iPhone, how long will it take to receive credit?
Within 2 weeks.

Applications

  • Sales

    Convert more website visitors to leads by delivering instant answers to buyers when they are ready to engage with your business.

  • Customer support

    Automatically resolve routine tickets and free up your team to focus on more difficult cases.

  • Internal QnA

    Automate internal IT support. Provide answers to staff’s questions on your policies and procedures.

Omni-channel

  • Website Chat

    Add Alterra chat widget to your website – similar to the one in the lower right corner here. The bot will engage visitors and help to convert more of them to customers.

  • Zendesk

    Connect Alterra Answers to your Zendesk Support account and automatically resolve up to 20% of support tickets, 24/7.

    Learn more
  • Drift

    Alterra Answers integrates seamlessly with Drift and takes care of answering routine questions, 24/7, so your sales team can focus on selling.

    Learn more
  • Facebook Messenger

    Alterra bot responds to leads and customers wherever they are, be it your Facebook Page, Facebook Messenger or FB chat on your website.

    Learn more
  • ManyChat

    Increase engagement with broadcasts and predefined conversation flows handled by ManyChat - accelerate conversions with instant answers powered by Alterra.

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  • Chatfuel

    The Chatfuel integration lets you use broadcasts and quick-reply buttons to proactively lead users through your marketing funnel.

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  • Slack

    Get information from your team’s knowledge base right in Slack. Just ask the bot.

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  • Support Form Intercept

    Deflect up to 20% of tickets by providing rapid resolutions to support requests the moment the user hits the ‘submit’ button in your support form.

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  • Email

    Forward your incoming support email to Alterra Answers. If there is an appropriate answer in your knowledge base it will instantly send it to the user. Issue resolved!

  • Zendesk Help Center Search

    Improve your self-service rate four-fold with AI-powered search for Zendesk Help Center

    Learn more
  • Cue Cards for Drift

    Respond to customers faster using interactive reply suggestions right in Drift.

    Learn more

Integrations

Alterra Answers also integrates with Intercom and Telegram, as well as Bright Pattern contact center software and Chatbox messaging suite. (Alterra Answers is not fully integrated with Intercom. However, there is “light” Intercom integration whereby the bot can hand over the conversation to the live agent.) Other live chat, support, help desk, CRM or contact center solutions can be connected to the Alterra Answers via our FAQ API.

Features

  • Ask questions using natural language
  • Search by meaning, not just by keywords
  • Deep Learning inside – no coding required
  • The artificial neural network enables Alterra Answers to learn from conversations between humans
  • With up to 90% precision, it is the most accurate solution in the industry
  • Humans can train the neural network to make it even more accurate
  • Can escalate complex cases to humans and efficiently route them to the right agents
  • Can be integrated with chat apps, contact center solutions, and CRMs

Get Started

  • 01

    Register – click here

  • 02

    Upload your FAQ and query log – via FAQ Editor

  • 03

    Add two lines of JS code to your website – get it here

  • We will be happy to give you a demo and help to set up
    Request demo

Try Alterra Answers free for 30 days!

Start free trial

Alterra FAQ Editor

  • Upload and edit your
    FAQ file

  • Label the training set
    to improve ML quality

For the system to work, you need to upload a training corpus.

The training corpus should consist of:
1. The FAQ file – the set of canonical question-answer pairs
2. Historic user queries with the correct answers assigned to them

You can upload your FAQ file and query log to the system via FAQ Editor.

(Alternatively, you can do it programmatically, via FAQ API.)
More about Alterra FAQ Editor

Open FAQ editor

Rapid Resolution

Intercept support requests in the browser, before they are submitted to the ticket queue, and instantly resolve them by finding answers in FAQ.

If your website users can submit support requests via a web form, we can intercept these requests and instantly resolve about 20% of them.

How it works:

  • Add two lines of JS code to the page that hosts the "Contact support" web form
  • Users type questions into the form
  • Our JS intercepts them and sends them to Alterra Answers
  • Alterra Answers searches your knowledge base
  • The search results are displayed in a pop-up, along with two buttons: “My problem is solved” and “I still need help”
  • If the user clicks on "Solved", the issue is resolved
  • If the user clicks "I still need help", a ticket is created and sent to live support
  • You can see how many of these requests were resolved in the Analytics tab of the FAQ Editor
Live demo
In a sense, the Alterra Answers is a search engine. You can give it a search engine interface.

However, Alterra Answers is a search engine on steroids. It is powered by artificial neural networks and can search by meaning, not just keywords.

Thanks to it, it has precision of up to 90%, whereas traditional Google-like keywords-based FAQ search solutions are accurate only 25% to 50% of the time.

Get started with Alterra Answers today

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See Alterra Answers in action