Alterra Answers for Drift
the Alterra Bot can master up to 90% accuracy.
Benefits:
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The Alterra Answers works 24/7 when sales reps are typically not available.
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The bot frees your reps to concentrate on qualified leads.
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The bot filters out spam and irrelevant chatter, and automatically reroutes inquiries that lack purchasing intent, away from sales and on to support, accounting and other departments.
The Alterra Answers doesn’t rely on on-screen buttons or storybooks. Through the
use of Natural Language Processing, it can understand and answer plain English questions.
Set up couldn’t be faster and easier. No coding is required – the AI takes care of
everything. The app imports your knowledge base and converts it to an intelligent question-answering
bot.
How it works:
The Alterra Answers acts as yet another member of your Drift team. It can operate
either fully autonomously, in an auto-pilot mode, or in a co-pilot mode, together with your agents.
You can activate the bot in the auto-pilot mode during nights and weekends when your
live agents are not available. It will answer visitors’ questions and capture their contact details.
During regular business hours, you can use the bot in the co-pilot mode. It will
start the conversation, answer routine product questions and then transfer the call to your live
agents for
closing.
Installation:
Create an account/login on alterra.ai
Upload your FAQ and query log, and train AI via Alterra FAQ Editor
In your Drift account go to App Settings/Apps, find Alterra Answers and click Connect
Learn more and schedule a free demo here: https://next.alterra.ai/home/answers