Unlike Drift, Alterra Answers is not fully integrated with Intercom. However, there is “light” Intercom integration, thanks to the “hand over to the live agent” feature. It works like this: you add Alterra chat widget to your website. The visitor starts chatting with the bot there. To talk to a human, s/he would just say “Operator!” and the chat will pass to Intercom: Alterra widget will disappear and Intercom widget will pop up instead.