Alterra Cue Cards
Whenever you’re chatting with prospective customers in Drift, Alterra Cue Cards works by your side, interactively offering on-point reply suggestions as you chat.
It helps you to respond faster when you need to. It finds answers to complex questions. It arms you with competitor intelligence to overcome customer objections. Everything is just a click away.
Using AI to help you respond faster
Alterra Cue Cards uses our proprietary Natural Language Processing technology to understand the intent behind every message and provide information relevant to your conversations in real time.
Thanks to our cutting edge technology, you won’t need to search for answers anymore - you’ll have the right knowledge at your fingertips at the moment you need it.
How it works
Alterra offers smart reply suggestions right in your Drift conversations tab. When you see the suggestion that you like, click ‘Use it’ to insert the text into your response.
Customize every message
Alterra allows you to customize replies before sending them to prospects. Be fast and knowledgeable while remaining personal and human.
Alterra Cue Cards are ephemeral messages that are only visible to you. They show up on request and vanish as your chat goes on.
To set up Alterra Cue Cards for your team, connect your existing knowledge base to Alterra or create new cue cards in our FAQ Editor. You can do it without writing a single line of code.
To start, you will need Drift and Alterra.ai accounts. Create your Alterra.ai account here. Try it free for 30 days.
Create your cue cards by uploading your existing knowledge base to Alterra or by building one in our FAQ Editor.
In your Drift account, go to Settings/Integrations, find Alterra Cue Cards and connect your Drift and Alterra.ai accounts.