Alterra Answers can help with sales chat in general and with Drift in particular: - The bot works 24/7 when sales reps are typically not available - The bot frees your reps to concentrate on qualified leads - It filters out spam and irrelevant chatter and automatically reroutes inquiries that lack purchasing intent, away from sales and on to support, accounting and other departments.

Drift is a leading webchat solution provider. It helps over 100,000 businesses connect with their customers via live chat with actual sales reps, right on the company's website.

Our official business hours are 9 am to 5 pm Pacific Monday-Friday, but they may be occasionally extended. If you don't want to wait give us your email address and we'll reply ASAP.

Co-pilot vs. auto-pilot. The bot can operate either fully autonomously, in an auto-pilot mode, or in a co-pilot mode, together with your live agents. You can activate the bot in the *auto-pilot mode* , even when your live agents are not available. The bot screens all new tickets and tries to find the answer in your knowledge base. If the user is satisfied, the case is closed. ...

Alterra Answers is fully integrated with Zendesk Support. It can instantly resolve about 20% of your support tickets by finding answers in your Knowledge Base. As a Zendesk Support plugin , the bot is installed directly from the official Zendesk app directory. (The bot is NOT integrated with Zendesk Chat, aka Zopim.) The bot can operate either fully autonomously, in an auto-pilot mode, or in a co-pilot mode, together with your live agents. ...

Alterra Bot for Slack helps you to access company's knowledge right in Slack. Just ask the bot your questions, in plain English, as if you are asking a teammate. The bot will find the answer in your company’s wiki or knowledge base. You can even teach the bot how to answer new questions right from Slack.

Alterra Answers can work over email. You forward your users’ email to us. If the bot finds the answer in your FAQ / knowledge base it sends it to the user. Otherwise, it goes to your regular queue.

Alterra Answers is available as Facebook Messenger bot and Facebook Messenger customer chat plugin. With the plugin , provided by Facebook, you begin the conversation on your website and continue in Facebook Messenger. You can follow up with your site visitors days and weeks after they left your website. Travel agent bot is also available on Facebook bot platform.

We don't have VP Engineering. Our CTO is Max Ushakov

If your FAQ and chat logs are well organized you can complete everything in a day. You have to just add two lines of JS code to your website or click to install Zendesk or Drift plugin from the respective app directory, upload your FAQ file with chat log, and label it, in FAQ Editor. Labeling is the only action that can take time. Still, no coding is required; if a person can handle Excel s/he would master this, too.