Alterra Answers for Zendesk
Alterra.ai outperforms competition by 4x
Powered by the best-in-class Deep Learning NLP Engine, Alterra Answers understands natural language and finds answers by meaning, not just keywords. Typically, it can deflect four times more tickets than competitors’ products.
In the auto-pilot mode, Alterra Answers screens all new Zendesk tickets and tries to respond instantly by finding answers in your knowledge base. If the user is satisfied with the answer, the case is closed. Otherwise, the ticket goes into your regular queue.
In the co-pilot mode, Alterra suggests answers to customers’ questions right inside the Zendesk agent interface. The AI-powered recommendations boost productivity of your team and thus help to shorten your first response time and time to resolution.
AI-powered Zendesk Guide Search
The Deep Learning NLP Engine that powers Alterra Answers can take over search in your Zendesk Guide. Our Guide search demonstrates unparalleled 90% accuracy, while keywords-based search solutions are accurate only in 25% to 50% of the cases.
Setup couldn’t be easier. No coding is required – the AI takes care of everything. The app plugs directly into your Zendesk Support account, imports your Zendesk Guide knowledge base and converts it into an intelligent system that can provide faster, time-saving answers to your leads and customers.
To start, you will need Zendesk Support and Alterra.ai accounts. Create your Alterra.ai account here. Try it free for 30 days.
Go to Zendesk Marketplace and install Alterra Answers app, then connect your Zendesk Support and Alterra.ai accounts.
Import your knowledge base articles from Zendesk Guide or upload your FAQ file to the Alterra FAQ Editor. Try it in the co-pilot mode first, then turn on auto-pilot.