Alterra Search for Zendesk Help Center
Efficient search is imperative for a good self-service experience. Powered by AI, Alterra Search performs with unparalleled 90% accuracy, while keyword-based search solutions deliver relevant answers in only 25 to 50% of cases.
By better understanding what customers are searching for, Alterra helps you deflect 4x more tickets than the native Zendesk Help Center search.
Improve self-service experience by helping customers to quickly find the information they need
Free up your agents for higher priority, more complex questions
Improved self-service rate
Reduce the number of support tickets and calls to your call center
Lower support costs
Lower your support costs by helping customers help themselves, without engaging your live agents
Alterra Search employs our proprietary Deep Learning-based NLP engine to interpret user queries based on their meaning - not just keywords.
The cognitive search engine improves the accuracy of the default Zendesk search from day one, and gets even smarter and more accurate over time.
Further improve your self-service rate with Alterra Answers, an AI assistant that can automatically resolve up to 20% of your support tickets by finding answers in your Zendesk Guide.