If you are using Alterra Answers for Zendesk you may import your question-answer pairs directly from your Zendesk Knowledge Base. Go to FAQ Editor/Settings/Integrations/Zendesk and click the IMPORT HELP CENTER button.

Note that this is one-time import! If you change your Zendesk KB you will have to manually duplicate the changes to the Alterra FAQ Editor. Please do NOT repeat the import! It will delete the labelled queries and make the bot dumb. If you require frequent sync please contact us at info@alterra.ai.