Alterra bot doesn’t rely on on-screen buttons or storybooks. Through the use of Natural Language Processing, it can understand and answer plain English questions. The app imports your knowledge base and converts it to an intelligent question-answering bot. No coding is required – the AI takes care of everything. You can see how it works here

On average, Alterra Answers instantly resolves about 20% of support tickets. It is about 4x more than other bots.

Alterra is fully integrated with ManyChat Facebook Messenger bot building platform. ManyChat guides customers through pre-built dialog flows with quick reply buttons, scheduled posting, and broadcasts, while Alterra answers customers’ free-text questions.

When connecting Alterra to ManyChat , you can choose between two integration options: 1. Light integration: Add both Alterra and ManyChat bots to your Facebook Page and let them work side by side. 2. Full integration: Plug Alterra in ManyChat as a Default Reply provider. See full integration documentation here.

Alterra is fully integrated with Chatfuel Facebook Messenger bot building platform. Chatfuel will guide customers through a pre-built dialog flow using on-screen buttons while Alterra bot will respond to free-text messages.

When connecting Alterra to Chatfuel , you can choose between two integration options: 1. Light integration: Add both Alterra and Chatfuel bots to your Facebook Page and let them work side by side. 2. Full integration: Plug Alterra in Chatfuel as a Default Answer provider. See full integration documentation here.

Alterra Search for Zendesk Help Center is AI-powered cognitive search that interprets user queries based on their meaning - not just keywords. It could deliver up to 4x improvement in self-service rate compared to the native Zendesk Help Center search. Details here.

How to install Alterra Search for Zendesk Guide: 1. Go to Zendesk Marketplace and click to add Alterra Search app to your Zendesk 2. Import your knowledge base articles from Zendesk Guide 3. Embed Alterra Search into your Zendesk Help Center. View the documentation for a more detailed instruction here.

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