Alterra.ai is a privately held company owned by its founders, team members and outside investors. We don't disclose the names.

Alterra Answers can answer questions about your company and products by finding answers in your help center, FAQ, wikis, or knowledge base. Thanks to its modern Machine Learning algorithms, the bot can search by meaning not just keywords. No coding is required: the bot will learn from historical interactions between your users and live agents. It will be similar to this bot but will be working for you. May I have email to send more information to?

Alterra Cue Cards for Drift helps reps to respond to customers faster using AI-powered reply suggestions. It surfaces relevant information from your knowledge base as you chat, right in Drift. You don’t have to search – AI suggests cue cards based on the messages you receive. It allows salespeople to cut back on repetitive writing, answer technical questions with ease, and overcome customer objections with greater confidence. May I have email to send more information to?

Conversations tab of the FAQ Editor shows all conversations in which the bot took part in the past (in all channels and integrations). Moreover, if the conversation is still active a live agent may join this chat, by typing right in the Conversations tab.

We have created a separate chatbot that can answer questions related to the Coronavirus outbreak – the symptoms, prevention, and treatment, availability of testing, epidemiological situation, particulars of shelter-in-place orders, etc. https://next.alterra.ai/home/answers/covid-qna-bot You can interact with it here: https://next.alterra.ai/covid-qna-bot The bot is available to medical centers, health insurers, government organizations and businesses. Any interested company or organization can customize the bot with its own local or internal information and add it to its website.

Colibri.ai is a note-taking app that records online meetings, transcribes them in real time and generates concise searchable meeting notes that can be easily shared with teammates: https://colibri.ai

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Alterra can find answers in wikis, including Confluence (as well as other sources, such as FAQs and knowledge bases). You would have to connect your wiki to our data store. However, integration with each specific wiki would be required, on a case-by-case basis. We will be happy to help you with it.

You can include clickable links in your bot’s answers. To achieve it, first, compose the answer in a rich text editor such as Microsoft Word and create a hyperlink there. Make sure it looks like this. Next copy the entire answer from MS Word and paste it to the Edit tab of the FAQ Editor.

Long short term memory () is a recurrent neural network () architecture that remembers values over arbitrary intervals. Originally invented to encode and predict time series it has been recently successfully used in Natural Language Processing, for encoding sequences of words, i.e. phrases.