You can manually upload your data to the system via the Settings tab of the FAQ Editor , in text (CSV) or JSON formats – see here how. You can also do it programmatically, via FAQ API or Phraser API.

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For the system to work, you have to first give it a training corpus. It should consist of 1. Your FAQ 2. Historical user queries with the correct answers assigned to them. This Getting started guide explains how. ...

You may change the active popup timeout by editing the popup_timeout parameter in the Javascript code you add to your website. You can also disable it altogether, by setting the timeout to -1. More here

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Normally, you shall assemble your training corpus and label it. (Don't forget to click on the "TRAIN" link.) You shall also maintain it: review new user queries as they come and label them. This Getting started guide explains how. Alternatively, you may outsource it to our professional services organization. ...