Alterra Answers for Facebook Messenger
1. Engage customers where they are
Connect with your customers on the platform they already use – on Facebook Messenger. Be accessible and respond in real time to unlock meaningful connections.
2. Build long-lasting relationships with your customers
Conversations stay in Messenger, so you can re-engage customers days and weeks after the first interaction.
3. Generate more sales
Help people to get all the product information they need to make purchasing decisions. No more long wait times. Alterra Answers answers instantly, 24/7. Prompt service – more conversions.
4. Improve customer service experience
Automate replies to customers’ help requests and wow your Facebook audience with live 24/7 support.
With up to 90% precision, Alterra Answers is the most accurate question answering bot on the market.
Automate customer experience across your Facebook Page, Facebook Messenger, and Customer chat plugin on your website.
No Facebook approval is required – it is already cleared by Facebook and gets to work immediately.
Seamless human-AI collaboration
Seamlessly transfer a conversation from the bot to a human without losing the conversation’s history and context.
Speaks your customer’s language
Alterra Answers understands natural language and creates an unparalleled conversational experience. No buttons. No menus. Just free text.
No coding required
With Alterra FAQ Editor, anyone in your team can turn your knowledge base into a question answering bot in no time. It's never been easier to get started.